Warranties

MDH Warranties

Keeping your Lone Worker Alarms and Safety Equipment up to scratch.

All MDH lone worker, panic alarms and all other products carry a standard one year ‘return to base’ warranty.

During this period MDH will repair or replace any faulty unit.

This does not include repair of failures caused by: misuse, neglect, accident, modification, operation outside the Specified Operating Environment, improper maintenance by the Customer, failure caused by service of the unit by non-authorised personnel, or failure caused by a product, including supply products, for which MDH is not responsible.

MDH recognises that the equipment may be of critical importance, and whilst it will use its best endeavours to return the unit quickly, it cannot give any guarantee regarding timescale.

For this reason we offer Enhanced Warranties, giving you further peace of mind for continuous operation.

All enhanced warranties are available on a renewable yearly basis.

Bronze Warranty

The MDH Bronze Warranty Service gives you peace of mind that in the unlikely event of product failure, there is a quick and simple replacement available, so that the unit is out of service for a very short period of time.

You must advise MDH of the need for a replacement unit by email, fax, or royal mail.

An exchange unit will be shipped by MDH within 1 working day, by Next Day Courier.

You must return the defective unit to MDH, by packing it in protective materials and returning it by Next Day courier, or Royal Mail Special Delivery, and cover it with applicable insurance.

The defective unit must be returned to MDH within 5 business days, or a charge for the full price of the exchange unit will be made.

The MDH Bronze Warranty Service is not available for units that have been defaced, altered, or damaged beyond repair.

Please also refer to the Extent of Warranty Service and General Terms and Conditions on subsequent pages.

The MDH Silver Warranty Service

The MDH Silver Warranty Service gives you peace of mind that in the unlikely event of product failure, that MDH will provide on-site removal, packing and return of the defective unit, and unpacking, installation and commissioning of the exchange unit.

The MDH Silver Warranty Service is provided at the Customer’s business or home location, agreed at the time of purchase, during the contracted Period of Service.

For service locations within 50 road miles of MDH, currently located at Brackley, a next business day response will be provided, assuming the call is made, and acknowledged, by 1.00 p.m.

For locations outside 50 road miles, the response time will be two working days, and for locations in Scotland and Northern Ireland, the response time will be three working days.

MDH must be notified by written Recorded Delivery if the location of the product changes from its original agreed location. MDH will advise you of any increase in payment required, due to the increase in distance, and cover may be affected until any new payments are received.

The MDH Silver Warranty Service is not available for units that have been defaced, altered, or damaged beyond repair.

Please contact MDH to determine if this option is available for your unit model.

Please also refer to the Extent of Warranty Service and General Terms and Conditions on subsequent pages.

The MDH Gold Warranty Service

The MDH Gold Warranty Service gives you peace of mind that in the unlikely event of product failure, that MDH will provide on-site removal, packing and return of the defective unit, and unpacking, installation and commissioning of the exchange unit, and one annual planned visit, to inspect and test the system for correct operation.

The MDH Gold Warranty Service is provided at the Customer’s business or home location, agreed at the time of purchase, during the contracted Period of Service.

For service locations within 50 road miles of MDH, currently located at Brackley, a next business day response will be provided, assuming the call is made, and acknowledged, by 1.00 p.m.

For locations outside 50 road miles, the response time will be two working days, and for locations in Scotland and Northern Ireland, the response time will be three working days.

MDH must be notified by written Recorded Delivery if the location of the product changes from its original agreed location. MDH will advise you of any increase in payment required, due to the increase in distance, and cover may be affected until any new payments are received

The MDH Gold Warranty Service is not available for units that have been defaced, altered, or damaged beyond repair.

Please contact MDH to determine if this option is available for your unit model.

You need to provide MDH with full and free access to MDH Products to allow MDH to perform this service and a safe place in which to perform such service.

Any repairs required will be carried out, or replacements made.

Test and Inspection certification will be issued to the customer within 30 days of the visit.

Please also refer to the Extent of Warranty Service and General Terms and Conditions on subsequent pages.

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