Check out some FAQs we get about Lone Working and our alarm equipment…
What is the range of the lone worker alarm system?
Line of sight, the lone worker transmitter from the central receiver has a range of over a mile, without obstacles. Although, the thickness of the walls, the layout of buildings and metal all factor in. Therefore, we always offer a no-cost, no-obligation visit, to come to the site and complete a full demonstration and a site survey to test the range of the system onsite to determine if we need to add any repeaters to extend the range of the coverage.
How does the lone worker transmitter operate?
The lone worker transmitter is a portable, battery-operated device that is designed to be carried by a member of staff, either in their pocket or clipped to their belt. At any point a worker needs to summon assistance, they simply press the red panic button on the front of the transmitter and a radio signal is transmitted.
The device also offers the ‘tilt switch’ function. Therefore, if the lone worker transmitter is tilted at over 60 degrees from standing, simulating someone being on the floor or unconscious, the transmitter will go into a 15-second countdown. If the member of staff does not stand up within this timeframe, a distress signal will also be transmitted. This function can be deactivated after 5 minutes by pressing the tilt override button at the top of the transmitter.
For more information about our lone worker alarm equipment click here.
How do you differentiate between which device has been activated?
Once the lone worker transmitter has been triggered, the radio transmission will be received by the central panel. The wall-mounted device features a number of indicators (1-8). Therefore, we can program each transmitter into a different channel, to identify which device has been triggered. So, upon receiving the alarm the corresponding indicator will illuminate and the panel will go into alarm.
How large a site can the alarm system accommodate?
This is mainly subject to a range test, however, we can easily add in as many repeaters into the system as required to bounce the radio signals back from the required locations to the central receiver. Using repeaters, we have been able to cover, RAF bases, ports and quarries.
How long does it take to install the lone worker alarm solution?
The installation for the lone worker alarm systems is straightforward, as the system communicates via radio waves from battery operated transmitters. The receiver and repeaters both require a 240VAC supply – this could be a mains socket, but we recommend this be wired into an unswitched fused spur.
What are the ongoing costs once the WorkerSentry man down alarm system has been purchased?
There are no additional costs once purchased as the WorkerSentry is contract-free there are no costly ongoing monthly or yearly fees. FYI a standard warranty is included.
However optional Enhanced Warranties (Bronze, Silver and Gold) are offered which do carry an additional charge and are renewable on a yearly basis.
Is a warranty included?
Yes, all MDH lone worker, panic alarms and deaf alarm products carry a standard one-year ‘return to base’ warranty. During this period, MDH will repair or replace any faulty unit.
This does not include repair of failures caused by misuse, neglect, accident, modification, operation outside the Specified Operating Environment, improper maintenance by the customer, failure caused by service of the unit by non-authorised personnel, or failure caused by a product, including supply products, for which MDH is not responsible.
We recognise that the equipment may be of critical importance, and whilst it will use its best endeavours to return the unit quickly, it cannot give any guarantee regarding the timescale. We do however offer optional Enhanced Warranties which are an additional cost and renewed annually.
Does the MDH man down solution use GPS?
Our system does not offer GPS, it relies on designating transmitters to individual locations of the premises or individual members of staff. Therefore, when the panel goes into alarm, we can see which channel/transmitter has been activated.
Do I need an auto-dialler?
Depending on how you would like the alarm to be received, if you were looking to summon assistance externally or there is not anybody on-site to pick up the alarm, we can connect an auto-dialler into the central receiver. Once the alarm has been activated, this will trigger the dialler that will then ring out to a list of pre-programmed phone numbers, with a pre-recorded message requesting assistance.
We have two options for diallers that we can integrate into the system, analogue or GSM. If we can locate the dialler near an ordinary analogue phone line, this will then ring the landline number of the premises. However, if there is no analogue line we can access, we can use the GSM dialler that runs off a SIM card.
What happens when the SOS button is pressed?
Once the device has been activated, this will be received by the central panel. This will then indicate which transmitter has been trigged. Depending on how the customer would like the alarm to be received, this could be picked externally through an auto-dialler or remotely around the premises via a pager.
If you cannot find the question or answer you are looking for related to lone working systems or solutions (or man down equipment) please do contact our friendly, knowledgeable team at MDH Wireless – we will be happy to help.
Can’t find what you are looking for? Call us on 01280 845530 or email firstname.lastname@example.org and we would be happy to answer any questions you have about lone working alarm equipment.